General

Currently, Bound By Nature does not have a rewards program, but check back soon as that may change.

Not at this time.

Not an option at this time.

N/A – there is no warranty – these are custom one of kind pieces and to be replaced will have to be recreated.

N/A – all product is listed on our site – check it all out, tell a friend too!

Yes, if your order is for a gift, we will just need to know the shipping address and whether or not it is “surprise” or if the intended recipient will be expecting it.

Your jewelry will come gently wrapped in layers of fine tissue, then placed in a bag, then placed in bubble wrap for actual shipping.

Yes, if you lose one of your precious earrings, please just send us a picture of the remaining one, and we will create another as a replacement.

We do not offer rings at this time.

Shipping

Shipping varies depending upon the package size, and the shipping location.

Yes, we ship to all locations as long as we have the correct shipping information.

Yes, we love our military and would be happy to ship to a soldier or their family wherever they may be.

Payment & Billing

We accept payments from all major credit card carriers through payment portals such as Stripe, Paypal and Venmo.

We charge Arkansas Sales Tax which is currently 6.5%.

We are an Arkansas business that requires sales tax for purchases made through our site which is Arkansas based.

Venmo is a peer-to-peer (P2P) payment app available on iPhones and Android phones that allows for the quick and easy exchange of money directly between individuals.

PayPal is an online payment system that makes paying for things online and sending and receiving money safe and secure. When you link your bank account, credit card or debit card to your PayPal account, you can use PayPal to make purchases online with participating stores

All returns vary depending upon your purchase and location. We do not offer exchanges.

Not unfortunately we are unable to accept either of these payment methods. Please check our acceptable payment methods location our site.

Credit cards will be charged at purchase.

There are no items excluded from sales.

Returns

Email us and we will send instructions for returns.

Refunds will be generated after the product is returned and the condition verified.

If your jewelry breaks, you can return it to us, and we can recreate the piece and will email you with pricing.

Please review our return information on our site and follow the instructions. If there is no purchase receipt, there will not be a refund.

At this time, we are not offering exchanges, but you can always return the product for a full refund if you are not satisfied with the product.

Cleaning & Storage

It is best to store your stone jewelry in flat dry space.

With a soft cloth for stone polishing.

Natural stones and metals will tarnish due to time and environmental issues when storing. To remove tarnishing on metals, use a soft cloth or a sterling silver cleaning cloth. Warm soap and water on the stones, but use be gentle.